Change Management Implementation Toolkit

Description

Change Management Implementation Toolkit

For PMOs and transformation owners delivering org/process/system change with measurable adoption.

What you get

• Change Charter: case for change, benefits map, success criteria.
• Stakeholder Map & Heat Matrix: influence × impact, sentiment baseline.
• Readiness Assessments: function/region; red‑flag triggers.
• Communications Plan: audience → message → channel → owner → cadence.
• Training Playbook: role curricula, micro‑learning schedule, labs.
• Adoption Dashboard: usage, time‑to‑proficiency, support tickets.
• Feedback Loops: pulse surveys, office hours, champions network.
• 90‑Day Wave Plan: Day 0/30/60/90 outcomes, dependencies, risks.

KPIs

Active usage %, proficiency time, defect/ticket volume, NPS/eNPS lift.